Appointments
These terms apply to single treatments.
Bookings & Payments
The full appointment fee is payable at the time of booking.
Cancellations & Rescheduling
- To cancel or reschedule, text 07305386311, email marta@artemisiaholistics.com, or use your online member's area.
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- 48 hours or more before your appointment: everything you’ve paid is refunded or moved to a new date, at your choice.
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- Less than 48 hours before (including no-shows or arriving more than 25 minutes late): the full appointment fee that you have paid in advance is retained, with no refund.
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- This policy reflects the genuine loss incurred when a reserved time cannot be refilled at short notice and the costs already incurred in preparing for your appointment.
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If cancelled time is refilled:
- If you cancel with less than 48 hours' notice and I can successfully rebook your cancelled slot, any amount you've paid will be refunded.
- Refunds are processed within a reasonable timeframe to your original payment method.
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Cancellations by the business:
- In rare circumstances (e.g., illness, emergencies, or events beyond my control), I may need to cancel or move your appointment.
- You'll always be offered the choice to reschedule or receive a full refund.
Health & suitability
- Please complete consultation forms fully and update me on any changes to your health or medication.
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- If at any point a treatment isn't safe to continue, I reserve the right to stop or decline it in your best interest.
Late Arrival
- Please arrive on time to enjoy your full session.
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- If you arrive late, your treatment time may be shortened but the full fee still applies.
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- If you arrive more than 25 minutes late, your appointment will be cancelled and no treatment will take place. This is treated as a late cancellation under the policy above, so the full fee is retained.
Gift Cards
Delivery: Your gift card is sent as a PDF to your chosen email address shortly after purchase. If it hasn't arrived within 1 working day, please contact me by phone or email.
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Validity: Gift cards are valid for 12 months from purchase and cannot be redeemed for cash.
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Use: Gift cards are valid for one use only and must be redeemed online at checkout. Treatments must be pre-booked.
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Cancellations: Appointments booked with a gift card follow the same cancellation policy as any appointment. With 48 hours’ notice or more, you can move your appointment to a new date and the gift card stays valid. With less than 48 hours’ notice, or a no-show, the gift card is treated as used.
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Price changes: If treatment prices increase, the gift card retains its monetary value, and the balance must be paid by the client.
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Refunds: Refunds are only available to the original purchaser if requested within the 14-day statutory cooling-off period for unused, online purchases.
Memberships
Please read the following Terms and Conditions ("Agreement") carefully before enrolling in the Membership. By enrolling, you agree to be bound by the terms below.
1. Membership Details
1.1 The Membership is a minimum of three (3) consecutive months, with one 75-minute facial massage session each month, tailored to your needs. Body work is not included and is available as a paid add-on.
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1.2 After the initial three-month term, the Membership continues on a rolling monthly basis until cancelled by either party under Section 5.
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1.3 Missed sessions within a billing period do not carry over or get refunded, unless approved by the Provider.
2. Payment
2.1 You agree to automatic monthly payments using the payment method provided at enrollment.
2.2 If a payment fails, it will be automatically retried over the following 7 days. If payment has still not been received after that, the Membership will be automatically cancelled. If this happens during the initial three-month term, clause 5.4 applies.
2.3 The Provider reserves the right to change the Membership price. You will be given at least one month's written notice by email before any change takes effect.
2.4 The price will not increase during your initial three-month term. If you do not wish to continue at the new price, you may cancel your Membership under Section 5 before the change takes effect.
2.5 The Provider reserves the right to change the date on which monthly payments are taken. You will be given at least 7 days' written notice by email before any change takes effect.
3. Appointments & Rescheduling
3.1 You are responsible for scheduling your treatment sessions within each billing period.
3.2 Appointments are subject to availability, so book in advance to secure your preferred time.
3.3 To reschedule a session, give at least 48 hours' notice. With less notice, the session is forfeited, with no refund.
4. Pausing Your Membership
4.1 Once the initial three-month term is complete, you may pause your Membership for up to four (4) months in total within any rolling twelve-month period, taken as one continuous break or in separate periods. Pauses must be requested and confirmed in writing in advance.
5. Cancelling your Membership
5.1 To cancel, email marta@artemisiaholistics.com. Cancellation is not effective until confirmed in writing by the Provider.
5.2 Please give at least 7 days' notice before your next payment date.
5.3 If a payment has already been taken when you cancel, it will be refunded less a £5 administration fee, provided you cancel at least 48 hours before any appointment booked for that month. If you cancel less than 48 hours before your appointment, the session is forfeited under clause 3.3; no refund is given and no administration fee is charged.
5.4 If you cancel during the initial three-month term, you agree to pay the difference between the Membership price and the standard price of a single treatment (currently £10) for each session already taken. This amount will be deducted from any refund due, or invoiced separately.
6. Provider termination
6.1 The Provider reserves the right to terminate a Membership if the Customer breaches this Agreement or behaves disrespectfully or inappropriately toward the Provider.
7. Health & Safety
7.1 Massage and facial treatments are not a substitute for medical care, examination, or diagnosis.
7.2 You must inform the Provider of any pre-existing medical conditions, allergies, or sensitivities that may affect treatment.
7.3 The Provider is not liable for adverse reactions or injury resulting from undisclosed health information.
8. Treatment results
8.1 The Provider aims to deliver the best possible results, but individual outcomes vary.
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8.2 The Provider does not guarantee specific results or improvements in appearance or skin condition.
Member perks
One complimentary 15-minute add-on (cupping, shoulder massage, or a face mask) during your birthday month; £10 off treatment gift cards for friends and family; and priority booking up to 6 weeks ahead (standard booking is 4 weeks). Member perks are a goodwill gesture and are not part of the binding Agreement above.
General
Applies to all of the above
Liability: I take great care to provide every treatment safely and professionally. However, I can't accept responsibility for any loss, reaction, or outcome that couldn't reasonably have been foreseen, or that arises from information not disclosed or incorrectly provided by the client.
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Privacy: All client information is kept confidential and handled in line with data protection laws. Please see my Privacy Policy for full details on how your personal data is collected, stored, and used.
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Updates: These Terms may be updated periodically. The version in force at the time of your booking will apply. The most recent version is always available here.
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Governing Law: These Terms and Conditions are governed by the laws of Scotland, and any disputes will be handled under the exclusive jurisdiction of the Scottish courts.​